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What is your worst customer service experience?


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#1 leor_77

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Posted October 22, 2010 - 03:39 PM

I am currently in the middle of one...I ordered some earphones online a couple days ago, and want to return them because they're not as good as everyone says they are, but the store (a 3rd party seller on Amazon) will not accept the return, saying that they don't take back earphones. It's really very rare to see stuff like this, as I'm usually able to return anything I want if I'm not happy.

Another bad experience I had was at Fry's. I bought some headphones, and they broke. They literally just broke on the top connecting part when I stretched/opened them up. I went in and asked for a refund because I clearly had a cheaply made, defective item that broke when I wanted to use it, but was denied. Needless to say, I wish I had Amex back then, as I would just file a dispute, and tell them to eat [expletive].

Sorry for the semi-cursing...Bad customer service, especially in this day and age, just boils my blood.

#2 Windu

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Posted October 22, 2010 - 06:56 PM

you can't get around bad customer service. It's a reality everywhere

Edited by Windu, October 22, 2010 - 06:57 PM.

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#3 NYCLakerfan

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Posted October 22, 2010 - 08:59 PM

I usually have good experiences with customer service for some reason.

#4 Notorious Arab

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Posted October 22, 2010 - 09:50 PM

Dish Network or AT&T

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#5 JEN

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Posted October 22, 2010 - 09:55 PM

T-Mobile... <_<

#6 Draztik

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Posted October 23, 2010 - 12:45 PM

I usually have good experiences with customer service for some reason.


Same


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#7 netlord

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Posted October 25, 2010 - 03:16 AM

Customer service was created to have bad experiences.
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#8 MAMBA24ILL

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Posted October 25, 2010 - 10:15 AM

T-Mobile... <_<

This!
Hate giving all my info to the automated machine, waiting 15 minutes & then having to give it to a live rep.
They also seem to think the best 1st question to ask you if you want to pay your bill.

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#9 JEN

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Posted October 25, 2010 - 10:32 AM

This!
Hate giving all my info to the automated machine, waiting 15 minutes & then having to give it to a live rep.
They also seem to think the best 1st question to ask you if you want to pay your bill.

Right?? lol. I hate giving all my info AGAIN after a long wait when having to be transferred to another department. I hate it when they don't know how to deal with your issue, so they THINK they're going to transfer you to the right department, then that one ends up not knowing how to deal with your issue either.

Edited by JEN, October 25, 2010 - 10:33 AM.


#10 leor_77

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Posted October 25, 2010 - 12:10 PM

I usually have good experiences with customer service for some reason.


For the most part, I do too...But it's just these crappy companies here and there. I know that I will NEVER shop at Fry's again, and am glad I only had a bad experience with an inexpensive product.

#11 MAMBA24ILL

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Posted October 26, 2010 - 09:33 AM

Right?? lol. I hate giving all my info AGAIN after a long wait when having to be transferred to another department. I hate it when they don't know how to deal with your issue, so they THINK they're going to transfer you to the right department, then that one ends up not knowing how to deal with your issue either.

My net was slow so they kept having me do the same steps over & over. After that didn't work, they thought transferring me to someone else who would ask me to do the same steps again might work. And their insurance is a POS!

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#12 JEN

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Posted October 26, 2010 - 09:37 AM

My net was slow so they kept having me do the same steps over & over. After that didn't work, they thought transferring me to someone else who would ask me to do the same steps again might work. And their insurance is a POS!

Not sure if you remember or even knew about the sidekicks, but they stopped manufacturing those because almost everyone's crashed for some reason, including mine. It no longer worked right. All my contacts were gone, etc. And the web site clearly stated that anyone who lost data etc receive a $100 gift card or some crap. It was BS lol. They wouldn't give me the gift card or anything. :( T-Mobile can be pure BS but it's all we can afford right now <_<

#13 pkflyers

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Posted October 26, 2010 - 09:39 AM

i usually have good experiences aswell.probably cuz i know how it is being on the other end of the phone


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#14 MAMBA24ILL

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Posted October 26, 2010 - 10:20 AM

Not sure if you remember or even knew about the sidekicks, but they stopped manufacturing those because almost everyone's crashed for some reason, including mine. It no longer worked right. All my contacts were gone, etc. And the web site clearly stated that anyone who lost data etc receive a $100 gift card or some crap. It was BS lol. They wouldn't give me the gift card or anything. :( T-Mobile can be pure BS but it's all we can afford right now <_<

The net on my cliq was at a snails pace & then i cracked the screen at the gym. They wanted me to pay $200 for a replacement with the insurance i was paying already. I kept calling them back & complaining about the net being slow. They gave me another sim card but i stayed on them till they sent me a new phone.
And i don't know how one minute i'd be talking to someone i could understand perfectly & then i,m transferred to someone i couldn't make out their words to good.

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#15 purple_and_gold_fever

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Posted October 26, 2010 - 11:18 PM

Chegg

I returned a book before the 30 days and never got my money back. I called multiple times and emailed multiple times and nothin. I lost $45.

#16 Spooky

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Posted October 27, 2010 - 11:57 AM

I've never had a problem with amazon. They provide the best costumer service imo. But since you bought from a third party thats not really amazon's fault. I usually have terrible costumer service with my phone/internet company though.

#17 lakerlove1989

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Posted November 05, 2010 - 01:21 PM

I work in a grocery store, we get all these annoying customers trying to return food after they eat it all.
like some lady returns an empty bucket of ice cream saying she found a hair at the bottom of the bucket, my manager was forced to take it back.
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#18 Spooky

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Posted November 05, 2010 - 09:27 PM

^ I do that all the time. Saves me money in the long run. tbh

#19 MAMBA24ILL

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Posted December 07, 2010 - 12:33 PM

I was on T-Mobiles flex pay. I stopped using it & was still receiving bills($225) for the line that was no longer hooked up. I called & it turns out i had signed a 2 year contract when i got a phone upgrade & the bill was for early termination. :angry:

The rep at the store didn't inform me what was going on. She had just told me i was signing for the upgrade. :nah:

Edited by MAMBA24ILL, December 07, 2010 - 12:33 PM.

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