34 replies to this topic

[Imadogg]

I have a Toshiba laptop, 3 years old, with Windows 7 on it.

The other day it just suddenly [expletive]ed up. Loads up to the windows error recovery screen, where you can choose to launch repair or start normally. Neither help, takes forever, then finally gets to a black screen, then a mouse appears on the black screen, and nothing ever happens after that. Clicked on start in safe mode, last working configuration, boot logs whatever whatever, tried every option... it just goes to a black screen with a mouse cursor on it.

Someone help please.

[LaLa]

get a new laptop.

[magicbalala245]

Get a MacBook

[Imadogg]

Perhaps one of those options... but first to try to fix this current situation

[Riot]

Get a MacBook

[Real Deal]

You have locked registry keys.

Get to the black screen by starting up normally, then hit CTRL+ALT+DEL and see if you can start the Task Manager.

[Real Deal]

Anyway, if you can bring up the Task Manager, go to the Applications tab and hit New Task. Enter:

”C:\Program Files\Internet Explorer\iexplore.exe” “http://info.prevx.com/download.asp?GRAB=BLACKSCREENFIX”

Hit OK, and it should start the browser and download. Be sure to hit "Run" and let it download and fix your problem.

[Imadogg]

I can't do anything

It's all black and I can move the cursor around. So fun. But besides that, nothing. No task manager, no right click, no normal shut down. I just have to hold onto the power button til it turns off.

[TheBigFish]

Get a new one or system recovery? I never heard of anything like that before...

[vong]

Get a MacBook

http://i275.photobucket.com/albums/jj319/kidzgotstyle/2wrhi6hjpg.gif

you can always do the good ol' reformat route:). i use that every time and always back up my stuff once a month incase stuff like this happens

[Bracus]

You do not need a new laptop because of a software error lmao. Definitely don't get a Macbook, unless you want to overpay for just an OS. Do a factory reset from partition or use your recovery discs. You should have made those or gotten them with it.

Sounds like worst case scenario is a bad HD, get one online for like $40-$60. If reset doesn't work.

[True Lakers Fan]

Stop watching Porn jk

[GP1_KB24]

Get a Mac.

[Alex.com]

Get a Mac for sure.

[Real Deal]

I can't do anything

It's all black and I can move the cursor around. So fun. But besides that, nothing. No task manager, no right click, no normal shut down. I just have to hold onto the power button til it turns off.

Try to bring up the Task Manager (CTRL+ALT+DEL) in Safe Mode.

If that doesn't work, and if you have a Win7 DVD, pop it in and boot from it, then select "Repair my computer" and then to "System Restore" and look for a way to restore to a certain date, or since the last Windows update.

If that doesn't work and you have the Win7 DVD, try this:

http://support.microsoft.com/kb/927392

You could also let your laptop sit for a few hours (just have it plugged in so it doesn't die) and see if it FINALLY shows your desktop. If it does, open up a browser and go right to:

http://info.prevx.com/download.asp?GRAB=BLACKSCREENFIX

Download and run.

[True Lakers Fan]

Try to bring up the Task Manager (CTRL+ALT+DEL) in Safe Mode.

If that doesn't work, and if you have a Win7 DVD, pop it in and boot from it, then select "Repair my computer" and then to "System Restore" and look for a way to restore to a certain date, or since the last Windows update.

If that doesn't work and you have the Win7 DVD, try this:

http://support.microsoft.com/kb/927392

You could also let your laptop sit for a few hours (just have it plugged in so it doesn't die) and see if it FINALLY shows your desktop. If it does, open up a browser and go right to:

http://info.prevx.com/download.asp?GRAB=BLACKSCREENFIX

Download and run.

How do you know this? personal experience?

[Real Deal]

How do you know this? personal experience?

Yeah, I've been working on computers for almost 11 years now.

[True Lakers Fan]

Yeah, I've been working on computers for almost 11 years now.

Very nice

[Imadogg]

Try to bring up the Task Manager (CTRL+ALT+DEL) in Safe Mode.

If that doesn't work, and if you have a Win7 DVD, pop it in and boot from it, then select "Repair my computer" and then to "System Restore" and look for a way to restore to a certain date, or since the last Windows update.

If that doesn't work and you have the Win7 DVD, try this:

http://support.microsoft.com/kb/927392

You could also let your laptop sit for a few hours (just have it plugged in so it doesn't die) and see if it FINALLY shows your desktop. If it does, open up a browser and go right to:

http://info.prevx.com/download.asp?GRAB=BLACKSCREENFIX

Download and run.

Safe mode, normal, whatever else mode still goes to the black screen with cursor. I don't have W7 disc, I downloaded it when they had the $30 deal for students. Is there a way i can download the repair disc or whatever and burn to a disc and have that load up? This sucks... I most likely lost all my info huh.

[Real Deal]

You'll need to just find it somewhere (can't talk about where on the forums, but just use a file-sharing program or search for torrents). You're looking for the full installation disc, and it will probably be a DVD, so you'll need a DVD burner.

And no, you can keep everything you have two different ways: either getting the disc and using it to restore to an earlier date, or removing the HD and copying it over to another computer.