AT&T has temporarily suspended pre-orders of the iPhone 4, after system problems Tuesday with processing orders for Apple's new phone resulted in confusion, frustration and possible data breaches.
Those who visited AT&T's Web site Wednesday to pre-order the device were greeted with the stark message: "Pre-orders for iPhone temporarily suspended."
Apple's Web site, however, for pre-orders of its popular phone appeared to be up and running, despite a deluge on Tuesday and slowness in getting through to the site. Apple's site was accepting orders only for black models — and not the white iPhone — and is guaranteeing shipment by July 2. The phone goes on sale June 24, which means the long lines that have typified iPhone releases since 2007, when it first came out, will likely continue.
Apple Tuesday also had problems with the company's new Apple Store app for the iPhone meant to facilitate pre-ordering of the new phone by current iPhone customers.
AT&T said late Tuesday that it was looking into problems that resulted in "customers inadvertently seeing the wrong account information during the iPhone 4 purchasing process," after reports by some who were placing orders that they were seeing the data of other AT&T customers. In some cases, AT&T's systems took customer data without completing the orders.
"We have been unable to replicate the issue, but the information displayed did not include call-detail records, Social Security numbers or credit card information," AT&T said.
Any release of personal information is added aggravation for the carrier, as well as a concern to consumers. Last week, AT&T apologized for a security breach that enabled hackers to obtain 114,000 e-mail addresses of Apple iPad 3G customers, including many government and military officials. The FBI said it is investigating.
AT&T is the exclusive carrier of the iPhone in the United States. The new phone, which includes video calling between iPhone 4 users, costs $299 for a 32-gigabyte model with a two-year AT&T contract, and $199 for a 16 GB model.
Troubles in meeting demand for the iPhone aren't new. But the latest apparent breach and other recent security foul-ups by AT&T could lead to identity theft — and have consequences for both companies. Customers have called for Apple to allow other carriers to serve the iPhone in the U.S., and the latest problems offer another argument.
Some customers who tried to buy an iPhone 4 on Tuesday said they were met with error messages on the company websites, and lines formed in stores as clerks tried to get orders into their systems.
On Gizmodo.com, a technology website, several readers posted stories of trying to log into their AT&T accounts to upgrade to the newest iPhone and being sent instead into strangers' accounts. That could set the stage for identity theft scams such as ordering other products under that person's name.
Anyone here buying an iPhone 4?
Edited by Instigator, June 16, 2010 - 07:12 AM.