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The Official Computer Thread


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#581 Windu

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Posted February 06, 2013 - 09:36 PM

The run in test just finished but then it automatically started again

Ugh

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#582 Windu

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Posted February 06, 2013 - 09:47 PM

Gonna have to do another system restore in order to even attempt safemode

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#583 -Wade-

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Posted February 06, 2013 - 09:48 PM

Gonna have to do another system restore in order to even attempt safemode


Dang. =/ Well once you can get to safe mode, hopefully some of those other steps work (msconfig, fsutility, driver genius). If they do not, I would advise formatting and getting a clean install of Windows. (Hey, you could always give Linux a try! Ubuntu & Fedora are very user friendly)

STOP 0x0000003D is so annoying...

Edited by -Wade-, February 06, 2013 - 09:50 PM.

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#584 Windu

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Posted February 06, 2013 - 09:52 PM

Yeh it is annoying. There was some other codes but couldn't jot em down fast enough

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#585 Windu

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Posted February 06, 2013 - 10:11 PM

Safemode
Safemode with networking
Safemode with command prompt

Enable boot logging
Enable low res video
Last known good configuration (advanced)
Directory services restore mode
Debugging mode
Disable automatic restart on system failure
Disable driver signature enforcement

Start windows normally

Those are my options

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#586 Windu

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Posted February 06, 2013 - 10:16 PM

Actually selected safe mode but got the blue screen right after ugh

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#587 Windu

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Posted February 06, 2013 - 10:39 PM

I thought that driver software was free.

Now my computer is inputting numbers when I type letters.

Fml

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#588 Windu

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Posted February 06, 2013 - 10:45 PM

fixed that problem but I don't know why it did that

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#589 -Wade-

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Posted February 07, 2013 - 01:27 PM

The driver software is a free trial and does not negatively affect the computer. It is CNET Spyware free approved. I don't know why that happened either.

I would select Safe Mode with Networking if you are still getting the bluescreen. Try plugging in a new mouse and new keyboard into different ports while trying that.

If you're getting bluescreens in safe mode, that's not good. If you aren't able to attempt steps to try msconfig or driver updates because the bluescreen is occuring too quickly, the best option may actually be to format and go with a clean install of Windows. If you need to backup important data, I could recommend some easy solutions without having to boot into Windows and deal with copying so many files before it bluescreens.

Goodluck.

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#590 Windu

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Posted February 09, 2013 - 04:50 PM

You still have that key?

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#591 Windu

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Posted February 09, 2013 - 05:19 PM

here are some codes:



BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80003CED784


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#592 Real Deal

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Posted February 13, 2013 - 01:31 AM

Run Memtest86+

http://www.sevenforu...-memtest86.html

It's going to take a while. Let me know if you have errors.

#593 Real Deal

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Posted February 13, 2013 - 02:07 AM

Also, if you have a Windows DVD, you can boot with it and try the option to repair your computer.

Kinda in the dark right now, because for some ignorant reason, I can't go back a page on my phone...skin is giving me trouble.

You can also use Driver Verifier (Windows), assuming you can get in...and I believe you can use it in Safe Mode as well.

Start > type in verifier in the search box and hit Enter
Choose "Create custom settings (for code developers)" and click Next
Choose "Select individual settings from a full list" and click Next
Select everything except "Low Resource Simulation" and click Next
Choose "Select driver names from a list" and click Next
Select all drivers not provided by Microsoft and click Next
Select Finish

If you want to see for yourself...

http://support.microsoft.com/kb/244617

That will help you identify the problem. OR, just let us know what you come up with.

-------

Ah, and uninstall Norton/Symantec products, if you have any (and if you can uninstall anything).

#594 Windu

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Posted February 13, 2013 - 06:46 AM

Just did driver verifier and I uninstalled norton. Restarted the pc and got the blue screen...doing startup repair now.

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#595 Real Deal

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Posted February 13, 2013 - 08:22 AM

Okay, I can see the rest of the topic now, lol.

The tough thing about diagnosing a lot of BSODs, at least for me as a technician, is that you can never rule out hardware failure, 100%, unless you know for a fact that it's a driver or system file issue (or an AV being annoying, like Norton). So, I usually find myself pulling memory, unplugging CD/DVD drives, turning the computer on without a mouse and/or keyboard, using a different monitor, pulling video/sound cards and going onboard, etc. VERY hard to do that over the internet.

If startup repair doesn't work, depending on the system and OS, some will give you the option to do a full Windows re-install WITHOUT losing your files. If you're at that point, you might as well give it a go...and if you wanted to do precautionary backups first, that's fine also.

Wade, what backup options are you talking about, anyway?

#596 Windu

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Posted February 13, 2013 - 08:36 AM

The only thing I'm doing now is trying to remember NOT to shut the PC down after I'm done with it...or restart it for that matter. Whenever I do that...I get the bluescreen.

I'm back on my PC now but only after choosing an earlier restore point.

Just looking for a permanent solution before resigning myself to take it to a tech and shelling out some cash.

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#597 Windu

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Posted February 13, 2013 - 08:39 AM

I don't think I was given a full windows re-install option. Windows was pre-installed on the laptop when we got it.

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#598 Warren2ThaG

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Posted February 13, 2013 - 08:40 AM


All About Tha NW

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#599 -Wade-

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Posted February 13, 2013 - 09:33 AM

I don't think I was given a full windows re-install option. Windows was pre-installed on the laptop when we got it.


If it was pre-installed, in order to install a fresh copy of Windows, you will need to have a copy of a Windows installation disc on a CD and let your computer boot from CD/DVD drive as opposed to the hard drive. I have sent you a private message regarding this matter.

Wade, what backup options are you talking about, anyway?


I was thinking Windu could download a live boot of Ubuntu, Debian, Fedora etc. and then once in, transfer any important files to an external hard drive or media source.

For those who haven't heard of live boots (or Linux for that matter), you essentially download a 100% free linux distrobution like Ubuntu or Fedora. You then burn it to a CD. You put the CD in the ROM drive, reboot, and will then boot into Linux.

When you boot into your selected distro, you are given the choice to "Live Boot" or "Install". If you install, this is the equivalent of re-installing Windows on your computer, and it deletes everything. Do not do this. You want to select the "Live Boot" -- the Live Boot simply utilizes your random access memory and creates temporary files on the HDD to boot an operating system with a full interface.

TLDR/layman: you can enter a graphical environment without installing anything, 0% chance of bluescreens, and copy any important files to a media source before you completely wipe your computer. :) I have done this many of times for people looking to recover precious photos they thought they were about to lose forever!

You can also use forensic tools for file recovery and backup, but it is generally much more difficult.

Edited by -Wade-, February 13, 2013 - 09:34 AM.

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#600 Real Deal

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Posted February 14, 2013 - 12:46 AM

Live boot would work...unless he's having a hardware issue (as you know, just stating it for others). So if he wants to go that route before a re-install,that's perfectly fine...but it sounds like he can access everything (maybe I'm misunderstanding), so copying valuable files over to a thumb drive shouldn't be an issue.

Wade, do you have the links for the Windows 7 DVD's? Wasn't sure if you gave them to him or not.

32-BIT WINDOWS 7 ULTIMATE X86 SP1 (BOOTABLE)
64-BIT WINDOWS 7 ULTIMATE X64 SP1 (BOOTABLE)
32-BIT WINDOWS 7 PROFESSIONAL X86 SP1 (BOOTABLE)
64-BIT WINDOWS 7 PROFESSIONAL X64 SP1 (BOOTABLE)
32-BIT WINDOWS 7 HOME PREMIUM X86 SP1 (BOOTABLE)
64-BIT WINDOWS 7 HOME PREMIUM X64 SP1 (BOOTABLE)

All are legitimate copies, downloads that were provided by Microsoft, to Digital River, for customers to download and use as long as they have the Windows 7 key to use (which Windu should be able to find on the laptop).

Will, go to Start, and in the search box, type in dxdiag, then click it as it appears (to run). You can click "No" when it asks you about drivers. Under Operating System (the System tab), post that entire line for us.




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